Tosha – Industrial Service Providers

National Certificate

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First Line Management
Occupational Health and Safety Level 3
Occupational Health and Safety Level 4 
Distribution Level 2
Distribution Level 3
Distribution Level 4

Many partial National Certificates can be completed through TOSHA. Check out the Training section of this website for TOSHA's NZQA accreditations, ITO association, Domains and Unit Standard information.

For more national certificate information contact TOSHA on 757 8889.

“FIRST LINE MANAGEMENT NATIONAL CERTIFICATE”
Level 3 National Certificate (44 Credits)
Unit No: Unit title Level  Credit 
1312 Give oral instructions in the workplace 3 3
9705 Give and receive feedback 3 3
11097 Listen to gain information in an interactive situation 3 3
1304 Communicate with people from other cultures 2 2
3491 Write a report 3 4
18336 Demonstrate team building skills 4 5
15189 Prepare and implement a health and safety plan for a workplace 4 3
8085 Explain fundamental concepts and principals of quality and its management 3 4
7108 Conduct on the job training 4 8
1296 Conduct a one to one interview 4 3
9704 Manage interpersonal conflict 4 6
1307 Present ideas and information orally to a specified audience in a predictable situation 3  


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“OCCUPATIONAL HEALTH & SAFETY NATIONAL CERTIFICATE LEVEL 3”
Level 3 National Certificate (52 Credits)
Unit No: Unit title Level  Credit 
Compulsory Section
497 Protect health and safety in the workplace 1 3
17593 Apply safe work practices in the workplace 2 4
17602 Apply hazard identification and control procedures in the workplace 3 4
Elective Section
1277 Communicate information in a specified workplace 2 3
1312 Give oral instructions in the workplace 3 3
11097 Listen to gain information 3 3
4647 Explain principals of fire science 2 2
6400 Manage first aid (First Aid Certificate) 3 2
6401 Provide basic first aid 2 1
6402 Provide basic life support 1 1
17588 Apply for, accept, and carryout work according to a work permit in the workplace 3 4
17589 Monitor, control and audit work permit systems 4 5
17590 Issue, monitor and close work permits 3 6
18426 Hazards of a confined space entry incorp A/NZ2865:2001 3 4
15757 Fall Arrest Systems 3 4
17592 Identify the causes of back injury and methods to prevent back injuries at work 3 4
17595 Demonstrate knowledge of health and safety management requirements for contractors working on site 4 8
17600 Explain safe work practices for working at heights 3 3
17596 Demonstrate knowledge of safety observer responsibilities 3 8
17595 Demonstrate knowledge of health and safety management requirements for contractors working on site 4 8
20198 Identify roles and responsibilities of site H/S Representative 4 8

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“OCCUPATIONAL HEALTH & SAFETY NATIONAL CERTIFICATE LEVEL 4”
Level 4 National Certificate (65 Credits)
Unit No: Unit title Level  Credit 
Compulsory Section
5616 Assist in hazard identification and control for occupational health and safety practice 4 10
5619 Assist in evaluating occupational health and safety standards and practice 4 15
17601 Outline an incident investigation in the workplace 4 6
Elective Section (a minimum of 24 credits is required from the following unit standards and domains)
15189 Prepare and implement a health and safety plan for a workplace 4 3
  Further elective units can be selected from the following:    
Sub-Field:
domain:		 Occupational Health and Safety
occupational health and safety practice		    
Sub-Field:
domain:		 Management
first line management		    


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“DISTRIBUTION NATIONAL CERTIFICATE LEVEL 2”
National Certificate (52 Credits)
Unit No: Unit title Level  Credit 
Compulsory Section
62 Maintain personal presentation in the workplace 2 2
414 Demonstrate knowledge of the distribution environment 2 4
11971 Use safe work practices in a retail or distribution environment 1 3
11972 Move goods manually and record stock movement in a retail or distribution environment 1 2
11985 Maintain safe work practices in a distribution facility 2 3
Elective Section
111 Operate a word processor 2 5
418 Monitor stock in a distribution facility 3 4
497 Protect health and safety in the workplace 1 1
1277 Communicate information in a specified workplace 2 3
1304 Communicate with people from other cultures 2 2
1753 Load and unload a goods service vehicle 2 4
3483 Fill in a form 1 4
3490 Write an incident report 1 3
3501 Apply listening techniques 1 4
3503 Participate in a group to complete routine tasks 1 2
6400 Manage first aid in emergency situations 3 2
6401 Provide first aid 2 1
6402 Provide resuscitation level 2 1 1
8489 Solve problems which require calculations with whole numbers 1 2
8490 Solve problems using calculations with numbers expressed in different forms 1 2
10851 Operate a powered industrial lift truck fitted with forks (forklift) 3 7
10852 Operate a powered industrial lift truck (PILT) fitted with attachments on a work site 3 3
11958 Demonstrate knowledge of stock control procedures in a retail or distribution environment 2 4
11963 Dispatch goods in a retail or distribution environment 2 4
11966 Count stock in a retail or distribution environment 2 2
11973 Demonstrate knowledge of loss prevention techniques in a distribution facility 2 2
11975 Pick and assemble goods for dispatch in a retail or distribution environment 2 3
11979 Package goods in a distribution facility 2 2
11980 Outer wrap goods using automated wrapping equipment in a distribution facility 2 2
11982 Pick and assemble goods using a computerized inventory management system 2 2
11983 Operate electrical goods movement equipment in a distribution facility 2 2
11984 Maintain quality of individual goods in a distribution facility 3 3
12001 Receive returned goods in a distribution facility 2 2
12002 Deliver goods to customers 2 2
17459 Demonstrate and apply knowledge of manual handling of goods 1 2
18496 Demonstrate knowledge and skills for driving a forklift on a road for endorsement F (forklifts) 3 2
19172 Move goods using a manual pallet jack 1 1
19173 Operate a pallet hoist 2 3
19580 Demonstrate knowledge of store keeping operations in a distribution facility 2 6
19582 Receive inward goods in a distribution facility 3 4

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“DISTRIBUTION NATIONAL CERTIFICATE LEVEL 3”
National Certificate (56 Credits)
Unit No: Unit title Level  Credit 
Compulsory Section
334 Operate inventory systems to record and monitor inventory activities 3 5
415 Apply health and safety practices in a distribution facility 3 8
418 Monitor stock in a distribution facility 3 4
1312 Give oral instructions in the workplace 3 3
7123 Demonstrate knowledge of problem solving and apply a problem solving technique to a problem 2 2
9705 Give and receive feedback 3 3
11984 Maintain quality of individual goods in a distribution facility 3 3
19580 Demonstrate knowledge of store keeping operations in a distribution facility 2 6
Elective Section
57 Provide customer service in given situations 2 2
1753 Load and unload a goods serviced vehicle 2 4
3491 Write a report 3 4
5941 Exchange messages using electronic mail 2 2
6400 Manage first aid (First Aid Certificate) 3 2
10851 Operate a powered industrial lift truck fitted with forks (forklift) 3 7
10852 Operate a powered industrial lift truck fitted with attachments on a work site 3 3
11097 Listen to and gain information in an interactive situation 3 3
11939 Respond to customer's complaints by telephone 3 3
11960 Receive inwards goods 3 2
11961 Store hazardous goods and toxic substances in a retail environment 3 4
11976 Access and provide information using computerized inventory management systems 3 4
11985 Maintain safe work practices 2 3
11995 Protect safety of personnel, plant, and property in a retail or distribution environment 4 4
12349 Demonstrate time management 2 3
18496 Demonstrate knowledge and skills for driving a forklift on a road for endorsement F(forklift) 3 2
17591 Demonstrate knowledge of the prevention and management of OOS 3 5

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"DISTRIBUTION NATIONAL CERTIFICATE LEVEL 4"
National Certificate (85 Credits)
Unit No: Unit title Level  Credit 
Compulsory Section
408 Interpret legislation for a retail or distribution environment 4 4
7452 Plan,organise and allocate work to achieve objectives 5 10
9676 Facilitate a group and/or team to recommend solutions to problems 5 4
11965 Plan and manage a stock take in a retail or distribution environment 4 5
11967 Manage redundant and obsolescent stock 3 4
11977 Plan and coordinate manual picking and collation of customer orders 4 4
11981 Plan and control stock storage areas in a retail or distribution environment 4 3
11997 Maintain operational procedures in a distribution facility 4 5
19581 Supervise a distribution facility 4 8
Elective Section
334 Operate inventory administration systems to record and monitor activities 3 5
415 Apply health and safety practices in a distribution facility 3 8
3491 Write a report 3 4
4098 Use standards to assess performance 4 5
6400 Manage first aid (First Aid Certificate) 3 2
7108 Conduct on-job training for adults 4 8
7114 Coach adult learners 4 8
9705 Give and receive feedback 3 3
1152 Design assessment 5 6
11961 Store hazardous goods and toxic substances in a retail or distribution environment 3 4
11976 Access and provide information using computerized inventory management systems 3 4
18337 Implement training and development activities for teams and individuals in the workplace 4 5
11984 Maintain quality of individual goods in a distribution facility 3 3
11994 Recruit and select staff 4 6
11995 Protect safety of personnel, plant, and property in a retail or distribution environment 4 4
17497 Lead a team or group to complete routine tasks within a set time-frame 3 4
18336 Demonstrate team-building skills 4 5
 

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Next page: NZQA & ITO Accreditations

TOSHA CONTACTS

New Plymouth Office

  • Managing Director
  • Rae Sulzberger


  • Manager and Training Consultant
  • Margaret Barnett


  • Training Coordinator / PA
  • Loren McDonald


  • Financial Controller
  • Elizabeth Morrow


  • Document Control/Admin
  • Joanne Bryan


  • Training Administrator
  • Julie Preston


    • Contact Details

    • PO Box 8000
    • 10 Devon Street East
    • Level 2 & 3
    • Vero Insurance Building
    • New Plymouth
    • New Zealand
    • Phone
    • +64 (06) 757 8889
    • Fax
    • +64 (06) 757 9931
    • Email
    • How to find us Map

    Auckland Office


    Contact Details

    • PO Box 11470
    • Cawley Street, Ellerslie, Auckland
    • Phone
    • +64 (09) 526 5005
    • Email
    • How to find us Map

    ACCREDITED


    DOWNLOADS

    • NSN(National Student Number)
      • NZQA


    OPERATING

    • Throughout Australasia to INTERNATIONAL Standards NZQA